Refund & Return Policy
You have 30 days from receipt of your order to exercise your right of withdrawal without having to provide a reason. Please note that the return costs are your responsibility , but no penalty will be applied.
How to exercise your Right of Withdrawal
To return one or more products, please notify us of your intention to withdraw by email to the following address:
[email protected]
Your request must reach us before the 30-day deadline expires . We will process your request within 3 working days and send you a confirmation of receipt by email.
Return of Products
Once your withdrawal has been validated, you have an additional 30 days to return the products concerned to us. After this period, we will no longer be able to accept returns or issue refunds.
Return Conditions
Products must be returned in their original condition , unopened, unused and in their original packaging with all accessories. Unfortunately, we cannot accept a return if the products have been opened, used, or if signs of deterioration are visible, in order to guarantee their quality and reuse.
Returns with Gifts or Free Products
If your order included a gift or free product, these items must also be returned for you to be eligible for a full refund.
Return Fees
Return fees are your responsibility and may vary depending on the carrier chosen.
Defective or Damaged Product
If you receive a defective or damaged product, we apologize for the inconvenience and are committed to resolving the situation quickly.
To process a return or exchange, please contact our customer service at [email protected] and provide the following information:
- Photo of the 4 corners of the box
- Photo of the damaged product
- Photo of the shipping label on the package
Depending on the situation, we may offer a return of the product or a refund.
Important Note
Refunds: Validated returns will be refunded to the credit card used for purchase.
Returns after 7 days: Products returned more than 7 days after delivery will not be refunded.
For any additional questions or to initiate a return, please do not hesitate to contact us at:
[email protected]
